Support

闪笺技术支持

粘贴、排版、导出或保存图片遇到问题?欢迎联系我们。

支持邮箱:chloechenfq@gmail.com

主要功能

常见问题

点击“粘贴”后没有内容

请确认系统剪贴板中包含文本。闪笺只会在你主动点击粘贴按钮时读取剪贴板,不会在后台持续访问。

为什么不能保存到相册?

请在 iOS“设置”中允许闪笺添加照片。App 只需要“添加照片”权限,不会读取或分析相册中的现有照片。

导出的图片被截断或文字太小

请尝试智能分页、调整画幅或减少单张卡片内容。导出前可逐页查看预览。

内容会上传吗?

不会。当前版本不要求登录,也不使用云服务。Markdown 解析、卡片生成和图片渲染均在本机完成。

联系支持

请在邮件中提供设备型号、iOS 版本、App 版本、问题步骤及方便时附上的截图。请勿发送包含敏感个人信息的原始内容。我们通常会在 3 个工作日内回复。

Support

MarkSnap Support

Need help with pasting, layout, exporting, or saving images? Get in touch.

Support email: chloechenfq@gmail.com

Key features

Frequently asked questions

Nothing appears when I tap Paste

Make sure the system clipboard contains text. MarkSnap reads the clipboard only after you actively tap the paste button and does not monitor it in the background.

Why can't I save to Photos?

In iOS Settings, allow MarkSnap to add photos. The app requests add-only access and does not read or analyze existing photos in your library.

My export is clipped or the text is too small

Try smart pagination, a different aspect ratio, or less content per card. Review every page in the export preview before saving.

Is my content uploaded?

No. The current version requires no login and uses no cloud service. Markdown parsing, card generation, and image rendering all happen on your device.

Contact support

Please include your device model, iOS version, app version, steps to reproduce, and a screenshot if helpful. Do not send original content containing sensitive personal information. We usually reply within three business days.