Support
说明夹技术支持
扫描、导入、阅读或 iCloud 同步遇到问题？请联系我们。
主要功能
- 使用相机扫描纸质说明书并生成 PDF
- 从“文件”App 导入一个或多个 PDF
- 编辑名称、分类、型号、封面和图标
- 搜索、预览、阅读和通过系统分享面板分享 PDF
- 通过用户自己的 iCloud 私有数据库同步 PDF 与说明书信息
常见问题
为什么无法扫描？
请在系统“设置”中确认已允许说明夹访问相机。文档扫描需要配备摄像头的 iPhone，在模拟器或相机不可用时无法使用。
为什么 iCloud 没有同步？
请确认设备已登录 iCloud、网络连接正常、iCloud 存储空间充足，并重新打开 App 或在设置页手动同步。iCloud 暂时不可用时，本地扫描、导入、整理和阅读仍可正常使用。
为什么 PDF 无法上传？
当前单个 iCloud 同步文件大小上限为 50 MB。较大的 PDF 仍可保存在本机，但可能无法同步。
如何删除说明书？
在 App 中删除说明书后，本机 PDF 与元数据会被移除，删除操作也会同步到你的 iCloud 私有数据库。卸载 App 会删除本机数据；iCloud 中的数据可能仍按 Apple 的机制保留。
联系支持
邮件中请提供设备型号、iOS 版本、App 版本、问题步骤，以及方便时附上的截图或录屏。请勿发送包含敏感个人信息的说明书文件。我们通常会在 3 个工作日内回复。
Support
GuideNest Support
Need help with scanning, importing, reading, or iCloud sync? Contact us.
Key features
- Scan paper manuals with the camera and save them as PDFs
- Import one or more PDFs from the Files app
- Edit names, categories, model numbers, covers, and icons
- Search, preview, read, and share PDFs with the system share sheet
- Sync PDFs and manual details through your own private iCloud database
Frequently asked questions
Why can't I scan a document?
In iOS Settings, make sure GuideNest has camera access. Document scanning requires an iPhone with an available camera and does not work in the simulator.
Why isn't iCloud syncing?
Make sure you are signed in to iCloud, have a working network connection and enough iCloud storage, then reopen the app or start a manual sync in Settings. Local scanning, importing, organizing, and reading continue to work when iCloud is unavailable.
Why won't a PDF upload?
The current iCloud sync limit is 50 MB per file. Larger PDFs may remain available locally but may not sync.
How do I delete a manual?
Deleting a manual in the app removes its local PDF and metadata, and the deletion is synced to your private iCloud database. Uninstalling the app removes local data; data in iCloud may remain subject to Apple's storage behavior.
Contact support
Please include your device model, iOS version, app version, steps to reproduce, and a screenshot or screen recording if helpful. Do not send manual files containing sensitive personal information. We usually reply within three business days.